Customer Testimonials

Really appreciate Nathan’s attention to detail and high level of service.

Iman was wonderful to work with!! She was very helpful and kind. She made the process soooo easy!!! Highly highly recommend her and Mercedes Benz of Des Moines

Greg Andrew in the service department was very helpful & honesi about the work needed for our car... Highly recommend him & the dealership!

Shopped online first. Found the car I was interested in. Arranged an appointment to see th car. Spent a lot of time with Chayse going over the car's features - inside can out. They made me an excellent offer and I drove off the lot with a new car two hours later. No pressure - very lowkey experience.

Great and quick service!

Great service start to finish!

Great service

Michael was pleasant to work with and received first class service as always!

Very pleased with the service and how well the looked into the issues I had with the vehicle

Very pleasant car buying experience. The salesman Chayse had the car out front not long after arriving at the dealership for a test drive. After purchasing he even took it for an exterior wash and a full tank of gas and also found a second key for the car. Very good dealership.

The Service Department treats you like family.

I am from out of state, the sale representative Iman EmAduni is very nice to record the walk around video for me. Very positive experience

I purchased several vehicles over the years while working at a dealership so “car shopping “ is a foreign experience for me. The personnel at MB-DSM made it a pleasant event.

First time customer at Mercedes-Benz of Des Moines. Salesman Chayse was fantastic! He was professional, listened well and is super knowledgeable and passionate about the company in general and its history. Overall great experience, and ease of purchasing!!

Great dealership and Brahim is amazing! I have bought 4 cars with him and will not go anywhere else. He makes everything easy and does his best to get you the best deal. Management backs him up to create a great and enjoyable transaction

Mercedes of Des Moines is excellent. Brahim and the rest of the staff go above and beyond. Sales Manager and Finance were both excellent as well. Smooth transaction to get the vehicle delivered without any delays and follow up after the sale has been outstanding. Recommend

Great service

The staff here are excellent and follow through with what they say they are going to do. I had a great purchasing experience and will buy from them again. Also the dealership was clean and above other dealerships I have visited in the past.

Thanks for great experience buying our GLE 450! Brahim our salesman was first class. Thanks so much MB of Des Moines!

Easy deal. I live 2 1/2 hours away and I worked out my trade in and new vehicle all on the phone. I signed most of my paperwork online and picked my car up a couple of days later. It took me about 30 minutes and I was on the road with my new car.

Iman EmAduni was amazing! She helped me out and communicated clearly and honestly and aided me in walking out with a new car! Thank you Iman!

Just a simple Oil & filter, transmission check kind of visit. The car was ready when promised, our advisor told us what to watch out for next. Loaner was ready and our car returned to us by the time promised. What more can we ask??

Five stars from the first sale all the way to the now routine service. This location has to be the most customer oriented business I’ve ever had a relationship with. Braheim takes care of me, and I learned about him through a colleague whom he also takes care of in the special way that he does. Blessings to all, you’ve made my commute safer, and much more comfortable team!!!

Fast and courteous service No up selling

Even though we did not buy a Mercedes they treated us as if we were!!! Great service would highly recommend!

Great services

Cole Nord my salesperson was the main reason I went with a Mercedes again. I was considering getting a different vehicle this time, but he constantly checked in with me. Sent me several choices and walked me through my decision. Whatever you do, see Cole and get great service! He's the best!!!

very nice and got the job done in one day

Service was good - all issues fully addressed. But had to call for updates on progress. Better to keep me posted on unavoidable delays.

Best services, great staff.

Huge thank you to Cole and the entire staff at Mercedes-Benz of Des Moines for such an outstanding experience. Everything was handled completely over the phone, and when I arrived, everything was exactly as promised. It’s rare to find a dealership that is this honest, professional, and easy to work with. The whole process was smooth from start to finish, and I truly appreciate the great communication and customer service. Thank you again for making this such an enjoyable experience!

Very professional and courteous

Great service on our Jaguar per usual at Mercedes-Benz of Des Moines. They provided a beautiful loaner vehicle during the service. Thank you all!

I just completed an out-of-state purchase with Alex Henson, and I couldn't be happier. Buying an expensive used vehicle 'sight unseen' can be nerve-wracking, but Alex made it effortless. He sent detailed information, answered all my questions, worked through all the paperwork, and was 100% transparent. Delivery to Colorado was seamless, the car arrived exactly as described and shipment of my trade was super convenient. If you’re buying from out of state, Alex is the person you want to work with!"

We were blown away with the level of service that we were given on a recent used vehicle purchase . Our salesperson Paul was very accommodating, extremely helpful, and very knowledgeable. Every other staff member that we encountered at the dealership was extremely kind and friendly as well as hospitable to us while we were there as well. We've never been treated so good during and after a vehicle purchase anywhere we have purchased a vehicle in the past. They go out of their way to make you feel welcome and try to accommodate your needs while shopping for a ... Read More

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Google - May 4, 2026

We were blown away with the level of service that we were given on a recent used vehicle purchase . Our salesperson Paul was very accommodating, extremely helpful, and very knowledgeable. Every other staff member that we encountered at the dealership was extremely kind and friendly as well as hospitable to us while we were there as well. We've never been treated so good during and after a vehicle purchase anywhere we have purchased a vehicle in the past. They go out of their way to make you feel welcome and try to accommodate your needs while shopping for a vehicle. Never did we feel like we were under pressure to do anything. If you've never been here before I highly suggest that you check them out. The way they treated us definitely earned repeat customers. We will definitely look there in the future for our vehicle needs!

Shout out to Iman for making the process extremely fast and easy. She posted the car, I was in there the next day and was able to drive the car right off the lot.

Quality service and they recognize client loyalty

Recently, we were returning to our home in VT from CO with a (new to us) 2024 Winnebago RV on a M-B Sprinter chassis when we encountered a complex issue with the diesel emmision system. Since we were near Des Demoines, we contacted M-B of DesMoines and spoke with Michael Thurman, Service Advisor. Michael and his team of expert technician(s) (Matt) and Parts Department were able to diagnose our issue and make the necessary repairs very efficiently. The whole Sprinter Service team was professional, knowledgeable, and very welcoming. Overall, this team turned what could have been a rough experience into ... Read More

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Google - Apr 28, 2026

Recently, we were returning to our home in VT from CO with a (new to us) 2024 Winnebago RV on a M-B Sprinter chassis when we encountered a complex issue with the diesel emmision system. Since we were near Des Demoines, we contacted M-B of DesMoines and spoke with Michael Thurman, Service Advisor. Michael and his team of expert technician(s) (Matt) and Parts Department were able to diagnose our issue and make the necessary repairs very efficiently. The whole Sprinter Service team was professional, knowledgeable, and very welcoming. Overall, this team turned what could have been a rough experience into a very good one. We highly recommend this M-B Sprinter Services Team!!

I had a great experience with Iman! I was happy with my purchase and the process was not stressful. I also loved that she had a crown to take pictures with, made my first car purchase a lot of fun!

Professional service technicians and service advisors.

Amazing staff and showroom!

Another great experience at Mercedes-Benz of Des Moines! Iman was friendly, knowledgeable, and so helpful throughout the entire process. Highly recommend—love my new car!

Service work was performed as requested and was timely.

Excellent experience Professional staff

Great service provided when buying a car and would recommend that anyone stop in and check out the difference.

Thank you Miguel (Kristian) and the rest of the team for making buying my dream car so easy! They helped me find the best rates and gave me peace of mind in my first big investment. Thank you!

Nathan is a rock star! He is always one step ahead of everything we need for our vehicle

Great experience working with Alex. He’s one of the best sales professionals out there. Highly recommend!

Excellent sales service. No pressure, knowledgeable staff, and a successful purchase that I love!

The service on my car was good, but it was quite an unexpected expense, and I wasn’t even able to get all of the required services completed so I still will have to go back. I just purchased my car at the end of August and I thought my car was certified but I guess they didn’t do the transmission flush or change the spark plugs, so now I’m required to do those services which costs around $1200/$1300. And I needed 4 tires which was about $1400, and somehow the housing unit for my oil had a leak and needed ... Read More

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Google - Apr 8, 2026

The service on my car was good, but it was quite an unexpected expense, and I wasn’t even able to get all of the required services completed so I still will have to go back. I just purchased my car at the end of August and I thought my car was certified but I guess they didn’t do the transmission flush or change the spark plugs, so now I’m required to do those services which costs around $1200/$1300. And I needed 4 tires which was about $1400, and somehow the housing unit for my oil had a leak and needed to also be replaced which was also over $1000. Plus I’m also in need of rear brakes and rotors as well. It’s barely been 6 months since I purchased it and it needs about $4500 worth of work. I had them complete half of the work so now I still need to plan on how to pay to do the rest. But the service itself was fine. They sent a video which was nice so you can see what and where they are talking about which is helpful. And It cost quite a bit more than I was expecting, but thank goodness for a $150 coupon & a tire sale. My service manager was always, and is always friendly and attentive. Next time I’ll make sure my car is certified before I purchase it- which was the case the previous two times, which is why I continued to come back to Mercedes Benz of Des Moines. I don’t typically have these type of repair problems, and definitely not this soon. I know the price of everything everywhere has increased so I don’t know if these prices vary drastically from any other auto-repair shop, but I wish the regular upkeep items like the transmission flush & the spark plugs being replaced had been previously completed when I purchased it like I thought.

I had a very positive experience with Mercedes of DSM service department. I initially brought my Sprinter van in reluctantly for a repair, but I’m glad I did. The service advisor (Ben) took the time to fully explain the mechanical issue and further explain everything was covered under warranty, which was a huge relief. The entire process was smooth and transparent from start to finish. A part needed for the repair had to be ordered from Chicago. Ben communicated clearly, kept me informed, and the Mercedes team completed the work efficiently and on time. Most importantly, the quality of ... Read More

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Google - Apr 8, 2026

I had a very positive experience with Mercedes of DSM service department. I initially brought my Sprinter van in reluctantly for a repair, but I’m glad I did. The service advisor (Ben) took the time to fully explain the mechanical issue and further explain everything was covered under warranty, which was a huge relief. The entire process was smooth and transparent from start to finish. A part needed for the repair had to be ordered from Chicago. Ben communicated clearly, kept me informed, and the Mercedes team completed the work efficiently and on time. Most importantly, the quality of the repair was excellent—my vehicle is running perfectly now. I appreciate the honesty, professionalism, and attention to customer care. This service experience definitely changed my perspective, and I won’t hesitate to return for future service.

Excellent personalized service experience

Great service and attention to detail.

I recently purchased a certified pre-owned Mercedes-Benz AMG GLE 53 from Mercedes-Benz of Des Moines, and the experience was outstanding. Chayse, my salesperson, was incredibly friendly and accommodating—no pressure at all. What stood out was how he brought the vehicle to my workplace so I could test drive it over lunch, making the process fit my busy schedule. Just as impressive was the finance manager, Tarik, who was equally friendly and professional. The financing process was transparent and easy—no pushiness there either, just consultation and expertise. Together, they made buying this car a seamless and genuinely pleasant experience. The ... Read More

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Google - Apr 1, 2026

I recently purchased a certified pre-owned Mercedes-Benz AMG GLE 53 from Mercedes-Benz of Des Moines, and the experience was outstanding. Chayse, my salesperson, was incredibly friendly and accommodating—no pressure at all. What stood out was how he brought the vehicle to my workplace so I could test drive it over lunch, making the process fit my busy schedule. Just as impressive was the finance manager, Tarik, who was equally friendly and professional. The financing process was transparent and easy—no pushiness there either, just consultation and expertise. Together, they made buying this car a seamless and genuinely pleasant experience. The car has been fantastic so far!

Great experience. Got right in, even though I was late for scheduled time. Fixed problem ( vent valve actuator) within couple hours and I was back on the road. I had anticipated having to get rental car for weekend and "suprise" costs, but Nope. Didn't cost me anything at all, NO CHARGE! Nathan Karr was professional and courteous. I will definitely be coming back when needed

Got a good deal. Love my new to me car. Really nice folks at Mercedes Benz of Des Moines.

We had a fabulous buying experience in Des Moines. This is our second purchase and we had the best sales team and financing manager. Mercedes offers something for everyone and their atmosphere is no pressure, friendly, and thorough. Thank you!

Everything done as expected !

The service team here is great to work with, quick/efficient, and very welcoming. Ben and the rest of the service staff in that area have always been helpful. I’m from out of state, and my wife felt comfortable coming here for service since she purchased her vehicle here a few years ago. We were greeted right away by a technician named Nic when we entered the waiting area, which made the experience feel welcoming. While waiting, we browsed the showroom on our own. Unfortunately, the available sales team members appeared disengaged and were on their phones. After finding ... Read More

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Google - Mar 20, 2026

The service team here is great to work with, quick/efficient, and very welcoming. Ben and the rest of the service staff in that area have always been helpful. I’m from out of state, and my wife felt comfortable coming here for service since she purchased her vehicle here a few years ago. We were greeted right away by a technician named Nic when we entered the waiting area, which made the experience feel welcoming. While waiting, we browsed the showroom on our own. Unfortunately, the available sales team members appeared disengaged and were on their phones. After finding a few vehicles we were interested in, we asked the receptionist for assistance and were directed to Alex. Our interaction with Alex was disappointing. He seemed dismissive of our questions about multiple vehicles and suggested we just look up the Carfax reports online instead of reviewing them in-store. He also declined to recommend similar vehicles and ultimately told us to “come back tomorrow” to view options. Overall, the service team and technicians were excellent, but the sales experience fell extremely short.

Charles Tornell is a great salesperson to work with as he explained the vehicle and all of its features very thoroughly. I would definitely work with him again.

I am totally in love with my new Mercedes-Benz! Brahim Bouhaik was our sales consultant and he was amazing! Thank you for helping me live out this amazing milestone for myself and my family!

Good instructions and full explanation on the vehicle ,very professional

An incredible team and a truly wonderful purchasing experience. Car shopping can often feel overwhelming, but they made the entire process smooth, enjoyable, and even fun. My family has been buying vehicles from this dealership for three generations, and that kind of trust doesn’t happen by accident. The way they treat their customers is the reason we keep coming back; and why I fully intend to make sure future generations of my family continue that tradition.

Great help in getting me into a great car

service Dept. was very helpful, very informative and easy to work with. made things happen in a timely and proper manner. Happy

Nathan Karr is an outstanding service representative who anticipates a customers needs and follows through to get the job done correctly the first time.

Brahim is great!

Alex and the team were great to work with through the car buying process!

Everyone was very friendly and answered all my questions I had at the time. Brahim was great to work with as well as Anthony. Thank you all for the easy purchase.

I bought my car here ,the process was quick and easy however ,after getting my car home I noticed a few problems ,when I asked about them I was told they wasn't an issue. This started multiple attempts to get the problem fixed ,I called 3 different times asking for a manager ,I was in the middle of hospital visits and my dog dying I didn't have time to go in. Each time I would ask for a solution to the problem with the vehicle they sold me. Each time I was told I would be called back with ... Read More

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Google - Feb 19, 2026

I bought my car here ,the process was quick and easy however ,after getting my car home I noticed a few problems ,when I asked about them I was told they wasn't an issue. This started multiple attempts to get the problem fixed ,I called 3 different times asking for a manager ,I was in the middle of hospital visits and my dog dying I didn't have time to go in. Each time I would ask for a solution to the problem with the vehicle they sold me. Each time I was told I would be called back with answers and each time they never called ,my calls were just brushed under the rug. After you have your car and they have your money, from experience, you are no longer important to them. The problem with my car they could have been kind enough to fix because it came from them and they knew of the problem before it left the lot but they didn't do the right thing and fix it. I spent months in and out of the hospital with emergency surgery and other unfortunate circumstances and the whole time spent trying to get someone here to call me back with what should have been a quick fix . I will not be buying here again and I will not refer anyone here.